1. Data We Collect
The Platform collects the following categories of data:
| Data Category | Description |
|---|---|
| Account Data | Name, email address, password (encrypted), phone number (optional) |
| Profile Data | Profile photo, bio (especially for Instructors), country, preferred language |
| Learning Data | Enrolled courses, completion progress, issued certificates, Q&A interactions with Instructors |
| Payment Data | Last 4 card digits, billing address (full card details are never stored; processed via a third-party payment gateway) |
| Instructor Financial Data | Bank account, or e-wallet details (Payoneer account for international Instructors) required to pay out Instructor earnings |
| Technical Data | IP address, device/browser type, cookies. See Section 7 (Cookies) for the advertising and analytics tools that also collect technical/behavioral data on the Platform. |
2. Legal Basis and Purpose of Processing
We collect this data to:
- Provide the Service (account creation, granting course access, issuing certificates).
- Process payments and pay out Instructor earnings under the revenue-share model described above.
- Communicate with users about their account or Platform updates.
- Improve the Service and analyze usage for product development.
- Comply with legal or regulatory obligations applicable to the Platform.
3. Sharing Data with Third Parties
We may share limited data with:
- Hosting and infrastructure providers that operate the Platform's servers and store files on our behalf.
- Payment processors that handle transaction processing for Student payments, for which Mendoura is the sole merchant of record.
- Payoneer and local banking partners used by Mendoura to transfer Instructor compensation, which is calculated and transferred separately from Student payment processing.
- Instructors: limited data about a student (country, course progress) — never the student's personal email unless the student consents.
- Government or judicial authorities, when required by a valid legal request.
- Meta and Microsoft, for the advertising and analytics tools described in Section 7 (Cookies).
The Platform does not sell user data to any third party for marketing purposes without explicit consent.
4. Data Security
Passwords are encrypted, and full card details are never stored on Platform servers. While we take commercially reasonable security measures, no internet-connected system can be guaranteed 100% secure.
5. User Rights
Users have the right to:
- Access their personal data and request a copy.
- Correct any inaccurate data.
- Request deletion of their account and data, subject to any legal obligation to retain certain records (e.g., financial transaction records).
- Withdraw consent to marketing communications at any time.
To exercise any of these rights, contact: support@mendoura.com.
6. Minors Policy
The Platform offers courses intended for children. A child of any age may use the Platform only through an account created and managed by a parent or legal guardian, who is responsible for the child's use of the Platform and for any data collected as a result of that use. Independently creating and managing one's own account, and registering as an Instructor, both require the user to be 18 years or older.
7. Cookies
The Platform uses essential cookies required for the site to function, and functional cookies to improve the user experience (e.g., remembering language preference). The Platform also uses the Meta Pixel, a third-party advertising script from Meta Platforms, Inc., to measure the performance of our Facebook/Instagram ad campaigns and show more relevant ads to visitors. This involves sharing a cryptographically hashed (SHA-256) version of a user's email or phone number with Meta — never the raw value, and never card or payment data — solely to match a completed purchase to the ad that led to it. Users can manage ad personalization through Meta's own controls at facebook.com/ads/preferences, or block the Pixel using their browser's cookie or tracking-protection settings.
The Platform also uses Microsoft Clarity, a session-recording and heatmap tool from Microsoft Corporation, to record anonymized session replays and generate heatmaps of how visitors browse the Platform, so we can understand and improve the site's usability. All form input fields (such as login, sign-up, checkout, and account/payout details) are masked, so no personal or financial data or passwords are ever recorded. Users can opt out of Clarity tracking via Microsoft's own privacy controls, or by blocking it using their browser's cookie or tracking-protection settings.
Neither the Meta Pixel nor Microsoft Clarity loads for staff, administrators, or Instructors while logged in to their Platform account.
8. Changes to This Policy
The Platform reserves the right to update this Privacy Policy periodically, and will notify users of any material changes.
Company location: Cairo, Egypt
Contact: support@mendoura.com
Last updated: October 2026